We’re all about keeping things easy, collaborative, and genuinely exciting. Our process is built to take the stress out of social media - giving you clarity, confidence, and content that actually connects.

Whether you’re after standout visuals, strategic support, or full social media management, we’ll guide you through every step with clear communication, creative direction, and a plan tailored to your brand. Let’s make your online presence feel effortless, and effective.

THE PROCESS

  • First up, we get to know you - your brand, your goals, and what makes your business tick.

    We’ll chat through where you’re at, what you’re aiming for, and figure out whether one of our existing packages fits just right… or if we need to tailor a bespoke package to suit your vibe.

  • If you’re feeling good about everything we’ve chatted about, we’ll create a custom proposal with all the exciting details - what’s included, how it works, and the investment.

    Once you give us the green light, we’ll make it official by sending over:
    1. Your Project Refine Welcome Pack
    2. A digital contract + T&Cs
    3. Your deposit invoice to lock things in

    Then it’s go time - we’re officially in your corner!

  • Now that you officially have Project Refine as a part of your team, we get the wheels turning!

    Depending on your package, whether it's content creation only or our full social media management package we’ll tailor the onboarding process to match.

    Content Creation
    We’ll get started by:

    • Planning your first content shoot

    • Clarifying shoot goals, shot list, and aesthetic

    Social Media Management

    • Brand questionnaire + logins

    • Strategy call to align goals, tone, and direction

    • First month’s content calendar created

    • Engagement and reporting processes set up

  • Everything starts rolling!

    We create your content and deliver it straight to your inbox, ready to post within the agreed timeframe.

    If you’re on our social media management package, we go one step further - scheduling posts, writing scroll-stopping captions, and making sure your feed stays fresh, engaging, and totally on-brand.

    You can sit back (coffee in hand) while we keep things running smoothly online. Plus, we’ll check in regularly with updates, insights, and monthly reports so you always know what’s happening.

A woman with blonde hair in a high ponytail takes a photo with her smartphone indoors, with other people and decorative items in the background for social media content.